High Sierra Group
High Sierra Group Areas of Expertise:
• HACCP Certification
• Supply Chain Systems
• Product Certification
• Overseas Certifications
• AIB, CCOF, & AEI
• Chemical R&D
• Lab Research & Testing


 
  • Return & Credit Policy

1.   Condition of  Return:

  • Product Returned Undamaged:  We will refund up to the full purchase value of the item(s) in question but not the cost of shipping and handling.  There will be a restocking fee and possibly shipping and handling.  The product will be inspected prior to the return of the product.
  • Product Damaged:

1. If the product is delivered damaged, do not accept it.  The carrier will return it and credit us the cost of the product and shipping.  You will be charged nothing.

2. If you damage the product, please call us for an evaluation and possible credit. 

3. If we have agreed to pick up the product and we find it is damaged we cannot pick it up or credit you.  The cost of our trip to evaluate the product may be billed to you. 

4. Please be sure to take good care of the product so that you can receive as much credit as possible.

  

2.   Reason for Return:

  • Don’t Like the Product:  We will refund up to the full amount of the item(s) but not the cost of shipping and handling.
  • Received the Wrong Product:  We will refund the full purchase value of the item(s), as well as the cost of shipping and handling.

                       

3.    Order Cancellation Prior to Shipping:

  • We will refund all product, shipping, and handling costs charged to the client.

              

4.    Cost of Return Shipping:

  • ·Returned item(s) will be shipped at our cost under most conditions.

              

5.    Time Frame For Credits:

  • All credits to your credit or charge card will post to your account three to five business days after the order cancellation.

 

 

 
 
 
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